Company Policies

Terms of Purchase

You are personally liable for any orders that you place at StorageTrak.com or by phone. We currently accept the following credit cards: Visa, American Express, Master Card and Discover. In addition, you may place an order by mail using a Money Order. Please do not send cash. We do not accept COD orders at this time. In addition, we are not responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future.

Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address, or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. We highly recommend double checking all information you submit before finalizing your order.

If we are unable to bill you for your order after you have received shipment, and you do not contact us, your account may be sent to a collection agency. Please contact our customer service department for payment instructions if your account has been sent to collections.

StorageTrak™ reserves the right to store your personal information given to us in our database for business purposes. If you place an order at StorageTrak.com, we require an email address to send order and shipping confirmations. Your order confirmation will reflect the items ordered and the total amount to be charged.

StorageTrak™ will not charge sales tax for any order unless the order is placed to ship to a Pennsylvania address. If your order is shipping to a Pennsylvania address, an appropriate sales tax will be added to your order. The sales tax may not be reflected on your emailed order confirmation. Even if the sales tax is not included on the order confirmation, you are still liable for this amount, if applicable.

Privacy Policy

Your information is private. We will not provide it to any company for any reason. The only exceptions would be to collect a debt or provide assistance to law enforcement agencies. StorageTrak™ reserves the right to use third party payment processing and assures the user that information is confidential.

Return Policy

StorageTrak™ guarantees your complete satisfaction with every purchase. We offer all customers a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund of the product cost within 30 days of the date of delivery. All returns must be shipped in the original cartons.

Please be aware, we can only accept returns of orders placed directly through and fulfilled by StorageTrak™. If you purchased or ordered any of our products through another retailer or Direct Installer, we suggest contacting that particular retailer for return information.

All returns require a Return Merchandise Authorization (RMA) number. To obtain a RMA number, please contact our customer service department and fill out the on-line form. Any return made without proper authorization will not be accepted for refund or exchange. The RMA number is only valid for 3 weeks after it is issued. Any return that is received after the 3 week period may not be accepted or may be subjected to a restocking fee.

All returns must be sent in original packaging with the RMA number clearly posted on the outside of the package. All returns must be shipped via either UPS or FedEx at the customer's expense. StorageTrak™ is not responsible for damages resulting from return shipment by the customer. It is the customer's responsibility to insure all packages returned to us.

Please be advised, if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our customer service department for a RMA number, please be able to provide the order number or the purchaser's information so we may easily locate the account in our database.

Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.

Refund Policy

All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable.

If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment.

If you choose to return your order for a refund, and payment was made money order, a refund check will be mailed to you. Please allow 1-2 weeks for delivery once your return is processed.

Defective or Wrong Item Received

It is the customer's responsibility to contact us within 30 days of delivery if a defective or incorrect item was received. If we are not contacted until after the 30 day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement.

Shipping and Delivery Terms

All deliveries to locations in the United States are shipped from our Philadelphia, Pa. Fulfillment center. While we strive to deliver all orders as quickly as possible, we ask all customers to allow up to 4-6 weeks for delivery even though an order may be delivered in quicker time. Once an order is placed into our database, it takes time to process in fulfillment and ship out. If after 6 weeks you have not received your order please contact please contact us at 866-255-0202.

StorageTrak™ reserves the right to use any shipping method we deem necessary. Generally, FedEx Ground and UPS are our two most common shipping carriers used. Please be aware that neither FedEx Ground nor UPS will require a signature for delivery. Unless you are told otherwise by a StorageTrak™ representative, your order will be left at the doorstep of the shipping address. If you require specific delivery instructions, we highly recommend contacting our customer service department before placing your order. For more information on FedEx Ground's shipping procedures, please visit www.fedex.com. For more information on UPS's shipping procedures, please visit www.ups.com.

A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs.

If a delivery is refused by the customer without authorization from StorageTrak™, a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund.

Backorder Policy

If an item is on backorder, it may not be noted at StorageTrak.com. If a backordered item is ordered, we will do our best to contact the customer but cannot make any guarantee. If you are concerned your order may be on backorder, please contact us and we will give you its current status.

Generally, the customer will not be charged for a backordered item until it is available for shipment. If in-stock items are ordered with a backordered item, the customer will be charged for all in-stock items as well as full shipping and handling for the order. Once the backordered item becomes in-stock, the customer will only be charged for the particular item and no additional shipping and handling costs.